1. Introduction

Good Life Hospital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our services, or otherwise when you contact us. The personal information we collect may include:

• Name
• Contact information (email address, phone number, etc.)
• Demographic information
• Academic records
• Payment information

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes, including:

• To provide and maintain our service
• To notify you about changes to our service
• To allow you to participate in interactive features of our service
• To provide customer support
• To gather analysis or valuable information so that we can improve our service
• To monitor the usage of our service
• To detect, prevent and address technical issues

4. Data Security

We implement appropriate technical and organizational measures to maintain the safety of your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy.

1. Acceptance of Terms

By accessing or using the Good Life Hospital website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Services Provided

Good Life Hospital provides a wide range of healthcare services including but not limited to general medicine, surgery, diagnostics, emergency care, inpatient and outpatient treatment, and other medical services.

3. Patient Responsibilities

As a patient or visitor, you agree to:

• Provide accurate and complete personal and medical information
• Follow the medical advice and instructions provided by our healthcare professionals
• Pay all hospital charges and fees in a timely manner
• Understand that medical outcomes cannot be guaranteed

4. Fees and Payments

All charges for services will be communicated by our billing department. Payments are due as per the terms specified at the time of admission or service. We accept multiple payment methods including cash, card, and bank transfers.

5. Refund Policy

Refunds, if applicable, will be processed in accordance with the hospital’s billing and refund policies. Charges for consultations or procedures that have already been performed are generally non-refundable.

6. Limitation of Liability

Good Life Hospital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our medical services or this website.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Telangana, India, without regard to its conflict of law provisions.

1. General Policy

Good Life Hospital aims to provide the highest standard of care and services. However, we understand that situations may arise that warrant a refund. This policy outlines the conditions under which refunds may be granted.

2. Non-Refundable Services

• Consultation fees once paid are non-refundable.
• Fees for diagnostic tests, procedures, and surgeries already performed are non-refundable.
• Advance payments for appointments not canceled within the stipulated time are non-refundable.

3. Eligible Refund Scenarios

Refunds may be considered under the following circumstances:

• Duplicate payment made in error.
• Service canceled by the hospital due to operational reasons.
• Advance payment for services not yet rendered, with cancellation made within the allowed window.

4. Refund Request Process

To initiate a refund, patients or their guardians must submit a written request to the hospital’s billing department along with proof of payment and a valid reason. The request will be reviewed within 7 working days.

5. Refund Timeline

Once approved, refunds will be processed within 10–15 business days and will be credited via the original mode of payment (bank transfer, card reversal, etc.).

6. Contact for Refunds

For any refund-related queries, please contact our billing department at kranthiklu27@gmail.com or call +91 8309789085.

7. Right to Modify

Good Life Hospital reserves the right to amend this policy at any time without prior notice. Any changes will be reflected on this website and will apply prospectively.